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Certified Digital and Social Selling Specialist

Certified Digital and Social Selling Specialist


Certified Digital and Social Selling Specialist

This short course covers all the core knowledge and practical skills you need to win at online selling, from finding the right prospects to closing sales and building real post-sales relationships.



3 Months


Class Room

Course Type

Certificate Courses

Course overview

Selling through digital channels is a bigger challenge than you might think. Even for experienced sales pros and marketing all-rounders. The tools for effective, efficient and sustainable digital selling are just six hours (of self-paced learning) away.

This course is designed to help you hit the ground running as a high-performing digital seller, digital customer service manager, sales team member, or social selling all-rounder.


Skills & Competencies


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Receive a globally recongnised certificate
upon completion of your course
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Get exclusive access to myDMI, our innovative membership platform. This thriving platform is a rich resource of digital marketing content.

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Real self-paced online learning

Truly designed to be studies online.
Anytime and anywhere.

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Learn from the best

Exclusive insights from recognised experts and industry leaders.

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Get local support

Digital Academy is based in Australia, meaning we’re able to provide you with the support you need right when you need it.

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Get promoted. Get paid.

See the stats on certification of choice for
serious digital marketers.

The DMI certification framework is recognised all across the world. Share it on LinkedIn and social media to get noticed by recruiters and decision makers. On completion, your course carries relevance, recognition and pedigree that is highly sought after by your employers.

What will I learn?

5 Modules • Approx 6 Hours of Learning Content

The way people buy has changed forever. To sell online successfully, you need to understand how and why customers go from 0 to 100. In this module, you’ll learn how to map the buying journey and use social media to deliver your message, whilst integrating digital sales tools.


  • Understanding Data & Analytics Fundamentals
  • Machine Learning, AI, Analysis Types, and Forecasting
  • Best Alternatives to Google Analytics
  • Big Data and Data Mining
  • Key Concepts of Digital
  • Customer Behaviour
  • Customer Journey Influencing Decisions
  • Identify Digital Opportunities


    • Social Media Profile Checklist

Create target personas from scratch, then take it to the next level by using social intelligence and listening tools to refine and deepen profiles. This module covers using digital research to fine tune your approach to meeting customers where (and when) they are online.


  • Preparing and Managing Data
  • Agile Thinking
  • Adaptability in the Workplace


  • Prospecting Practical Toolkit
  • Buyer Persona Framework
  • CMO Persona Template

What does it take to show up on your customers’ social feeds – and get noticed? Create original content and curate your profile strategically to be seen and remembered. Learn to build an organic network of buyers.

Get to know the biggest and most important social media platforms, including Facebook, Instagram, Snapchat, Twitter, and LinkedIn. Find out how advertising on social media uses data to perfectly target audiences.


  • Identifying Target Audience Needs
  • Creating Content
  • Curating Content
  • Identifying Channels for Content Distribution
  • Building and Engaging Your Network

How do you tap in to what makes visitors and users become buyers? This module is a deeper dive into the needs and wants of buyers, and how to build lasting relationships by satisfying those drivers.


  • Managing Email Data
  • Practical Guide to Email Marketing Metrics
  • Growing an Email Subscriber Database


    • Content Curation with Anders Pink
Certified Digital and Social Selling Specialist

Certified Digital and Social Selling Specialist

Frequently Asked Questions

The Certified Digital and Social Selling Specialist course is priced at USD$375 up front.

To get your certification, you’ll need to pass a one-hour exam through Pearson Vue, a third-party computer-based testing partner. Pearson Vue has testing centres worldwide; see their website or ask your course consultant for your closest location.

The passing grade is 60%. Please note that your exam fee is included in the course price of AUD$645. However, if you need to re-sit the exam to achieve a passing grade, there will be a small fee, payable directly to Pearson Vue when you book in for your subsequent attempt.

You don’t need any particular experience or background to apply for the Certified Digital and Social Selling Specialist course. All you need is a desire to pursue a career in digital and social sales, or to upskill in this area as part of your sales leadership skill set.

Once you’ve finished this course, you should have a solid understanding of digital and social sales as an important part of overall sales channels – or as the sole channels for your organisation. You’ll be able to incorporate digital tools into your sales strategies to streamline processes, increase your on-target earnings, and break into the sales leadership roles you’re chasing.

The Certified Digital and Social Selling Specialist certification is recognised and respected worldwide. It’s a global standard because it’s created and validated by industry experts from world-leading digital marketing organisations. Please note that this is not a nationally accredited course for qualification framework purposes.

Need more information? Get in touch!

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